We know things have changed massively for you, now more than ever every seat sold, every room filled and every guest counts. OCTA lets you make more of this new normal.
OCTA means you can connect to your customers like never before, engage with them on an emotional level, turn them into brand advocates and fans who support you.
Our digital platform will ensure you thrive not only survive as the market reconfigures itself.
We can work with you to create amazing digital customer engagement journeys ensuring that revenue opportunities are maximised, before, during and after their visit. We can also integrate into any CRM or booking system you are presently using. This will make automation and reporting simple and importantly, everything you need to do, is in one place.
As an absolute minimum we deliver vast operational savings and reduce employee stress levels.
Whether you are a hotel, a restaurant, just pushing an event/promotion or even the great old local pub, the platform will work for you and you can focus on doing what you do best - delighting your customers.
Imagine a scenario where every day, every diner or booked visitor will have received a personalised phone call and or text from your business, and on this call the customer has had a warm introduction to your brand in your voice and had their reservation confirmed, or modified.
They will have have been offered additional information to make their experience with you more enjoyable, perhaps the menu for that day sent as a pdf, or perhaps information on the local area, or even Additional information on specials, cocktails and wines, even allergy information on added diners, and in the rare situation they need more help, we connect them to you at the tap of a key of their phone.
Essentially a pre-greet, to set the tone, and all that information is logged in your booking system so you know who is coming, how many and what they’re expecting, and that any walk in’s can take available tables in the knowledge you know exactly where you are in terms of real reservations.
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